Refund policy

Returns: No merchandise may be returned without authorization from our

Customer Service Department. Refunds will not include original freight charge

and customer is responsible for return freight charge. Returned items are subject

to the following restocking charges:

Up to 30 days from invoice date - 15% restocking fee

31 to 90 days-25% restocking fee

91days to 6 months-50% restocking fee

over 6 months-no refund

Items must be returned in new, unused condition. Refunds will not be given for

custom, non-stocked or field altered materials.

Our Customer Service Department must approve warranty returns before

replacement items are shipped.

Shortages: Please report all merchandise discrepancies (shortages, overages,

incorrect materials, etc.) to The Greenhouse Company immediately upon receipt

of shipment. You will be billed for replacement material if not reported to The

Greenhouse Company within 30 days after receiving shipment.